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Terms of service

the present condition is a small australian business selling second-hand retro and vintage products and wares. please read these terms of service carefully before accessing or using our website. if you do not agree to all the terms of service of this agreement, then you may not access the website or use any services. our store is hosted on woocommerce and we are compliant with australian consumer law. 

the present condition pride ourselves in offering top-quality preloved products, some items may have usage marks due to their age. as such, we do not offer guarantees or warranties on our products. we will do our best to describe imperfections and blemishes, so please examine the photographs and product descriptions carefully. if you have any queries about a product, please send us an email at our prices are based on the high quality of the items, acquisition costs, and market demand.

the present condition coupon codes are valid for a in-cart discount to that value which does not include shipping. coupons codes may also be used in-person at one of our pop-up locations. no change given, expires 12 months after issue.

the present condition utilises woocommerce payments to process credit card, apple pay, google pay, and stripe payments. saved credit card information is stored on woocommerce servers. payment via paypal is also available.

THE PRESENT CONDITION currently only ships nationally in Australia at this time. We use the carbon-neutral delivery service Sendle for door-to-door delivery and Australia Post for PO boxes, locked bags, parcel lockers etc. Smaller items are automatically marked as Authority to Leave. Local pickup in Brisbane is also available.

To obtain the shipping cost for your order, please click the link in the shipping options to request a quote. We will send you an email with the quoted price for you to proceed with your transaction.

Our handling time is 1-2 days and we aim to be a conscious business by using re-purposed and recycled packaging as much as possible and make no apology for the use of wine and beer boxes. 

Local pickup is currently available at our fortnightly market pop-up. check our schedule on the homepage for dates and locations.

the present condition hopes you are happy with the purchase of your product. due to the rarity of second-hand and vintage items, we do not offer change-of-mind refunds, returns, or replacements. a 30-day refund/return window is available for an item with a major problem, if this is the case, please email us at to open a resolution discussion.

the present condition has adopted the australian privacy principles (apps) contained in the privacy act 1998. your submission of personal information through the store is governed by our privacy policy. 

the present condition may direct you to third-party websites that are not affiliated with us. please carefully review the third-party’s policies and practices and make sure you understand them before you engage in any transaction.

the present condition may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these terms of service. you consent to receive email invitations and reminders to review your orders. 

the present condition attempts to be as accurate as possible relating to product descriptions, pricing, shipping charges, transit times and availability. we reserve the right to correct any errors, inaccuracies or omissions, and to change or update information, or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order). 

the present condition reserves the right to update, change, or replace any part of these terms of service at any time. your continued use of or access to our website following any alterations to the terms of service constitutes acceptance of those changes. we recommend you check this page regularly to keep up to date. 

the present condition welcomes your comments regarding the terms of service. if you have any concerns or queries, please contact us by emailing us at or via the form on our contact page. 

this document was last updated on 28 february 2024.